Refund policy

Refund Policy

We want you to love your Glimmer Flow case. If something isn't right, we'll make it right.

30-DAY MONEY-BACK GUARANTEE
You have 30 days from the date your order is delivered to request a return or refund.

DAMAGED, DEFECTIVE OR WRONG ITEM
If your case arrives damaged, leaking, defective, or isn't the item you ordered, email us at glimmerflow.support@gmail.com within 7 days of delivery. Include your order number and a photo of the issue. We'll send you a free replacement or a full refund, your choice. You don't need to send the item back.

CHANGED YOUR MIND
If you simply don't like your case, you can return it within 30 days of delivery, as long as it's unused and in its original condition and packaging. To start a return, email us at glimmerflow.support@gmail.com with your order number and we'll send you return instructions. Please don't send items back without contacting us first, as returns sent without approval can't be accepted. Return shipping is paid by the customer and is non-refundable.

ORDERED THE WRONG AIRPODS MODEL?
Email us as soon as possible. If your order hasn't shipped yet, we'll update it for free.

REFUNDS
Once your return is received and checked, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take another 5–10 business days for the money to appear in your account.

ITEMS WE CAN'T ACCEPT FOR RETURN
Cases that have been used, damaged after delivery, or punctured.

LOST OR LATE ORDERS
If your order hasn't arrived within 25 business days, or your tracking hasn't updated for 10 days, contact us and we'll send a replacement or issue a full refund.

QUESTIONS?
Email us at glimmerflow.support@gmail.com. We reply within 24–48 hours, Monday to Friday.